Customer Service

Purchase

Find the article you wish to buy. Add the article to the shopping cart by clicking the symbol “Add to cart”.

You may continue shopping, if desired.

If you change your mind or wish to make changes to your shopping cart, e.g. wish to change the quantity, you can delete on the erase-button or change the figure in the quantity box respectively. Please click “Update cart”, if you wish to see the price after the changes.

When you have added everything you wish to buy to your shopping cart, please click “Pay”.
Now you must enter client information and delivery address if different from the client information. Click “Continue”.

Please confirm the order and the data you have entered.

Your order will not be send to us until you click “Complete shopping”. If you leave the site before doing so, the purchase is not completed.

The system will generate a confirmation of your order right away and forward it to the e-mail address you have stated in you client information.

When your order has been executed, you will receive an electronic notice again.

Right of cancellation
You have the right to return the articles within 14 days starting from the date of receipt. In case you regret a purchase please return the article in essentially the same shape and amount as when you received it. When we have received the article and approved it, we will refund the purchase price to your account within a few days. You cover the return cost.
Shipment

Fast Slim will take care of the delivery by Royal Mail to delivery address (unless otherwise instructed) within one week.

However, on-time delivery provides that Royal Mail observes day-to-day delivery. In case Royal Mail experiences delays, the delivery will be delayed correspondingly in relation to the desired date of delivery.

In case of very delayed (several days) delivery or definite failed delivery Fast Slim will of course forward a new supply free of charge.

Warrenty

Fast Slim grants 2-years warranty according to the Sale of Goods Act.
Complaint and return of articles

In case of faults, deficiencies or deliveries failing to turn up please contact us.

Return address

In case you return articles to us, please note that we do not accept COD parcels. It is also possible to return the parcel by refusing reception or by returning the article in person to us.

It is not required, but the handling is promoted, if full information follows the parcel – for example, a copy of the confirmation of order, bank account information (registration number and account number) for the refund, copies of any previous correspondence etc.

Refund
In case of agreed discounts, returned articles or prepaid articles which are cancelled before shipment, full or partial refund of the purchase price will occur. Normally repayment takes place by bank transfer and therefore Fast Slim needs information (registration number and account number) for your bank account. This information is not sensitive and can easily be sent by e-mail or another traditional way of correspondence
Copy right

The compilation, organization and display of the content as well as all software and inventions used on and in connection with this Site are the exclusive property of Fast Slim. Fast Slim reserves all rights in the Site and its content.

All copyrights, trademarks, service marks, images, photographs, digital photographs, digitally transmitted audiovisual works, text and logos are the property of Fast Slim unless noted otherwise. If you detect any issues with the legality of this site in any way, shape, or form, problems are always unintentional and will be corrected with notification.

Unless otherwise allowed by law or stated elsewhere, NO part of the normally displayed text or graphics, including keywords and HTML commands not normally displayed, on this site may be reproduced or transmitted in any form or by any means, electronic or mechanical, including but not limited to photocopying, re-keying, scanning, or methods not yet invented, or by using any information storage and retrieval system, EXCEPT WITH THE PRIOR WRITTEN PERMISSION OF THE OWNER. All web page text and accompanying code is the intellectual property of Fast Slim and is protected by applicable laws, including the Copyright laws.

Privacy policy

No personal information registered by Fast Slim will at any time by handed over, sold, or be made available to third parties. All information is stored safely and is only available to entrusted employees at Fast Slim.

Our shop uses the so-called "cookies" for controlling the content of the shopping cart. A cookie is just the term for a file saved on your computer. It is possible to ask the system to save your own contact information for your next visit to our shop. If you wish to delete this information later, this can be done in your browser settings. If you use Internet Explorer, for instance, it is done under menu “Functions” and the menu item “Internet settings”.

During a purchase we ask for your name, address, telephone number and e-mail address. This information is only used for handling the order. The information is transmitted and stored unencrypted and saved for five years. The actual “contract” (purchase agreement) is not stored at Fast Slim in a way that makes it possible for you to log in later and see or change the status.

We register the IP-address of the computer from which the purchase is made. Normally this information is not used, but it may be used for police investigation if required. All false orders will be reported to the police!

You may subscribe to our mailing list in order to receive current news and other information from Fast Slim. You are welcome to subscribe and unsubscribe to this service at any time.